We hope you love your Snug Craft purchase as much as we love making our products for you! But from time to time we understand that things go wrong: Perhaps you ordered the wrong size, the wrong colour or have just decided that you have changed your mind. To reassure our customers we offer a 14 day returns policy on all online purchases.
All we ask is that you return your purchase to us along with any packaging, opened or unopened. And we’ll refund you the original purchase price and postage.
If you need to return an item please contact us
- UK customers are legally entitled to a 7 day return policy, however we offer all of our customers a 14 Day returns policy. This means that you can cancel your order (in writing or by email) within 14 working days starting the day after receipt of your order. You have a duty to take reasonable care of the goods and you are responsible for the cost of returning the goods. You do not have to have a reason for cancelling your purchase and as dictated by law, you will receive a full refund within 30 days of the order being cancelled. If you paid by card we will refund the monies to the card you originally used. Paypal orders will be refunded through Paypal. For all other payment methods we will send you the refund by cheque.
- There will be no further charges for any cancellations made within this 14 day period as long as you have taken reasonable care of the goods. We request that you return the goods as soon as praticable and we suggest that you use a secure delivery method which requires a signature upon delivery.
- We cannot offer a refund on custom made orders unless the jewellery is faulty.
- This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.